Privacy Policy

Your privacy and confidentiality are our top priorities

Last Updated: 11/2/2025

Real Results for Real People

Don't just take our word for it. See what our satisfied clients have to say.

"After my fall at the grocery store, I didn't know what to do. Connect Quest fought for me and got me the compensation I needed for my medical bills and lost wages. They were available whenever I had questions."

Maria Rodriguez

Slip & Fall at Grocery Store

$275,000 Recovered

"I tripped on a broken sidewalk and shattered my ankle. The property owner's insurance tried to deny my claim, but these attorneys didn't give up. They got me justice and maximum compensation."

James Thompson

Trip & Fall on Sidewalk

$150,000 Recovered

"Professional, compassionate, and results-driven. They handled everything while I focused on recovery. I'm so grateful for their expertise in premises liability law."

Linda Chen

Slip on Wet Floor

$320,000 Recovered

Past results do not guarantee future outcomes. Every case is unique.

1. Introduction

Connect Quest ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our legal services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you contact us for legal services or when you choose to participate in various activities related to our services.

Case Information

Information related to your legal matter, including details about your injury, accident, medical records, insurance information, and any other information relevant to your case representation.

Financial Information

Financial information, such as data related to your payment method and settlement information, that we may collect when we provide legal services to you.

Usage Data

Information automatically collected when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our website and services to:

Provide legal representation and services related to your personal injury case
Communicate with you about your case, including updates and important information
Process payments and manage financial transactions related to your case
Compile anonymous statistical data and analysis for our internal use
Create and manage your account with us
Email you regarding your account or case
Fulfill and manage case-related requests
Generate a personal profile about you to make future interactions more personalized
Increase the efficiency and operation of our services
Monitor and analyze usage and trends to improve your experience
Notify you of updates to our services and legal developments relevant to your case
Request feedback and contact you about your use of our services
Resolve disputes and troubleshoot problems
Respond to legal requests and prevent harm

4. Attorney-Client Privilege

We recognize and uphold the attorney-client privilege. All communications between you and our attorneys regarding your legal representation are protected by attorney-client privilege and will be kept strictly confidential, except as required by law or as necessary to provide you with legal representation. Information protected by attorney-client privilege will not be disclosed to third parties without your explicit consent, unless required by law or court order.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including case management, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are bound by confidentiality agreements.

Case-Related Disclosure

In the course of representing you, we may need to share your information with insurance companies, medical providers, expert witnesses, court personnel, opposing counsel, and other parties relevant to your case. Such disclosures will only be made as necessary to provide effective legal representation.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. When you access our website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

8. Third-Party Websites

Our website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal information
The right to correct inaccurate personal information
The right to request deletion of your personal information
The right to restrict or object to processing of your personal information
The right to data portability
The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that certain information may need to be retained for legal or case-related purposes even after you exercise these rights.

10. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Case-related information will be retained in accordance with legal and professional requirements applicable to legal services, which may require retention for several years after case conclusion.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately so we can delete such information.

12. California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Connect Quest

Legal Solutions

Serving clients throughout Texas

Available 24/7 for case inquiries

Email: [email protected]

This Privacy Policy is designed to comply with applicable federal and state privacy laws, including the Texas Privacy Protection Act and other relevant regulations. By using our services, you acknowledge that you have read and understood this Privacy Policy.